Pierre & Vacances Premium Résidence & Spa

Positive experience:
It is a quiet park high on the mountain. The outdoor pool is lovely and warm and the Spa, although a bit older, is lovely to stay in but soon full. The friendliness of the staff was great. On arrival, we were met by the manager and the info was clear and substantive after which we were even convinced that our preconception about France was wrong! The other colleagues were super friendly and the sandwich service was very convenient. However, the shop is a bit further away! In short; lovely location to unwind. It's not down to the location and the staff!

Points for improvement:
The reservation comes in French. Google translate helps. The cottages are incredibly small and you miss a shop and a bar on the complex. The park is located on a mountain, which is spicy by bike. Furthermore, we noticed that the wood is quite rotten. The cottages themselves are outdated and interior is not comfortable but it is doable for a week. For the disabled, a shopping service would be a godsend.

Positive experience:
It is very nicely situated near the lovely town of Houlgate and beach. It is very spacious so you experience a lot of privacy. A very nice view from the terrace. Nice that there is a bread service so you can pick up fresh bread from reception every day. We loved the swimming pool both inside and outside and nice that it is somewhat heated. Also the spa with sauna and hammam were lovely.
Cottage is well equipped ( dishwasher, two showers and toilets etc.

Points of improvement:
Fact that there is no cleaning service during the stay. The property does not have a hoover and overall maintenance could be done better. Also, you did not get clean towels for 1 week and we just picked them up ourselves each time at the washing machine. You also do not get new toilet rolls and you have to buy them yourself. In terms of price, you should expect this service for a week's stay.

Unfortunately, I heard mice running across the roof every night. I did inform reception and someone came by the same day but he told me that they have to hire a special company for this. He admitted that it could be because they walk up through the drainpipe. Slept badly because of it.